Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

How would you rate the product itself?   6,373 responses

Excellent	5,215 (81.8%)
Good	1,067 (16.7%)
Acceptable	69 (1.1%)
Unacceptable	22 (0.3%)

Quality of the decoration? (Imprint/Embroidery)   6,365 responses

Excellent	5,227 (82.1%)
Good	889 (14%)
Acceptable	49 (0.8%)
Unacceptable	15 (0.2%)
Not Applicable	185 (2.9%)

Quality of the artwork?   6,341 responses

Excellent	5,320 (83.9%)
Good	798 (12.6%)
Acceptable	36 (0.6%)
Unacceptable	6 (0.1%)
Not Applicable	181 (2.9%)

Packaging and organization of your order?   6,346 responses

Excellent	5,345 (84.2%)
Good	889 (14%)
Acceptable	83 (1.3%)
Unacceptable	13 (0.2%)
Not Applicable	16 (0.3%)

Shipping and delivery of your order?   6,352 responses

Excellent	5,429 (85.5%)
Good	737 (11.6%)
Acceptable	97 (1.5%)
Unacceptable	53 (0.8%)
Not Applicable	36 (0.6%)

How would you rate the overall experience?   6,355 responses

Excellent	5,462 (85.9%)
Good	796 (12.5%)
Acceptable	67 (1.1%)
Unacceptable	30 (0.5%)

Would you buy from us again?   6,353 responses

Yes	6,315 (99.4%)
No	38 (0.6%)

Would you recommend us to a friend or colleague?   6,334 responses

Yes	6,295 (99.4%)
No	39 (0.6%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with CloverTees.com.

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