Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

How would you rate the product itself?   6,360 responses

Excellent	5,206 (81.9%)
Good	1,064 (16.7%)
Acceptable	68 (1.1%)
Unacceptable	22 (0.3%)

Quality of the decoration? (Imprint/Embroidery)   6,352 responses

Excellent	5,217 (82.1%)
Good	886 (13.9%)
Acceptable	49 (0.8%)
Unacceptable	15 (0.2%)
Not Applicable	185 (2.9%)

Quality of the artwork?   6,328 responses

Excellent	5,310 (83.9%)
Good	795 (12.6%)
Acceptable	36 (0.6%)
Unacceptable	6 (0.1%)
Not Applicable	181 (2.9%)

Packaging and organization of your order?   6,333 responses

Excellent	5,334 (84.2%)
Good	887 (14%)
Acceptable	83 (1.3%)
Unacceptable	13 (0.2%)
Not Applicable	16 (0.3%)

Shipping and delivery of your order?   6,339 responses

Excellent	5,418 (85.5%)
Good	735 (11.6%)
Acceptable	97 (1.5%)
Unacceptable	53 (0.8%)
Not Applicable	36 (0.6%)

How would you rate the overall experience?   6,342 responses

Excellent	5,452 (86%)
Good	793 (12.5%)
Acceptable	67 (1.1%)
Unacceptable	30 (0.5%)

Would you buy from us again?   6,340 responses

Yes	6,302 (99.4%)
No	38 (0.6%)

Would you recommend us to a friend or colleague?   6,321 responses

Yes	6,282 (99.4%)
No	39 (0.6%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with CloverTees.com.

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